FAQs

At Gotham City Jewelers, we guarantee the authenticity of our watches. Every watch we sell is 100% genuine and original, unless otherwise stated. We do not deal with replicas or watches that do not meet Swiss standards. Our experienced and accredited Master watchmakers carefully inspect each watch to ensure its authenticity before it is listed for sale. You can also authenticate your watch at any authorized local retailer. For luxury timepiece inquiries, please consult only authorized retailers.

To find authorized retailers for specific brands, please visit the manufacturer's website. We take great pride in our long-standing and impeccable record of authenticity that spans many years and thousands of watches. When you order a watch from our site, rest assured that the watch you see in the photos is exactly what you will receive.

Shop with confidence at Gotham City Jewelers, where authenticity is our top priority.

Gotham City Jewelers is all about delivering exceptional quality and service that goes beyond your expectations. As a family-owned business, we've come a long way - from a prominent NY storefront to a globally renowned online retailer. Our growth is a testament to our unwavering commitment to quality, service, and integrity.

But it's not just about selling watches. We owe our success to our valued clients who trust us and spread the word. Every single timepiece we offer is 100% authentic, meticulously serviced by a Master watchmaker, and meets the highest quality standards. We're proud to house one of the world's largest inventories of pre-owned and unworn watches, guaranteeing authenticity that you can rely on.

Your satisfaction is our top priority, woven into every fiber of our DNA. When you shop with us, your privacy is assured, and every product comes with a one-year warranty. So rest easy and enjoy a worry-free, risk-free shopping experience.

But what truly sets us apart is our sales team - experts in the watch industry who undergo rigorous training. They're not just knowledgeable; they're passionate about our products and industry standards. They're here to guide you, answer your questions, and ensure you make the perfect choice.

At Gotham City Jewelers, we're here to bring a smile to your face every day with the watch you choose. Join our family of satisfied clients and let us bring joy to your wrist with our exceptional timepieces.

We operate with pride in both spheres, embarking on our journey from a humble brick-and-mortar store in NY. The success we experienced within our community propelled us to expand our presence nationally and globally, ultimately establishing ourselves as a renowned leader in the pre-owned luxury watch market worldwide. Our owner's unwavering dedication to nurturing client relationships and ensuring satisfaction, which fueled our local triumph, has been successfully replicated on a global scale through our online platform. Our remarkable achievements in this realm are a testament to our unwavering commitment to excellence.

Welcome to Gotham City Jewelers, where we defy the norms of being just an "Authorized Dealer" for the luxury brands we carry. Unlike other dealers, we break free from the restrictions. We sell online and offer prices below retail, giving you the best of both worlds. By extending these savings to you, we bring you luxury watches at unbelievably competitive prices. Join us and indulge in the world of extraordinary timepieces!

An "Authorized" or "Official" Dealer refers to a retailer who has entered into a specific agreement with a limited selection of manufacturers. This agreement grants them significant discounts on merchandise. However, manufacturers impose strict pricing regulations on these dealers as part of the agreement, preventing them from offering any discounts on their products.

As a result, Authorized Dealers operate with high profit margins and typically do not pass on any savings to customers. Additionally, renowned Swiss manufacturers like Rolex, Patek Philippe, Richard Mille, Cartier, and Audemars Piguet have stringent policies that prohibit the online sale of their products at retail prices.

At Gotham City Jewelers, we prioritize the security and privacy of our customers. To ensure a fully secure experience, we employ state-of-the-art encryption technology for all transactions on our site. Rest assured that any personal information collected during sales is strictly used for billing, shipping, and verification purposes. We never share this information with advertisers or any third-party entities. Your trust and privacy are of utmost importance to us.

At Gotham City Jewelers, we offer a complimentary appraisal with every watch purchase. This documentation can be used to insure your item(s) through your homeowners or renters insurance, or even with specialized third-party insurance companies that cater to such coverage.

We are dedicated to providing exceptional assistance and are excited to assist you in finding the perfect timepiece. Please don't hesitate to reach out to us at (917)-757-0314 or via email at Sales@gothamcityJewelers.com for any inquiries you may have.

We source our products from reputable jewelry stores, authorized dealers, respected industry wholesalers, and industry trade shows that exclusively showcase the finest quality merchandise. Additionally, we acquire high-quality pre-owned items from individuals like yourself. Whether you wish to trade or sell your watch, we make the process seamless and hassle-free. Individuals from across the country and around the world describe their watches, provide images, and receive a fair evaluation for their timepieces every day. To learn more, please visit our Sell/Trade page located under INFORMATION at the bottom of our website for detailed information.

Our reputation speaks for itself, backed by a trail of consistent 5-star reviews from satisfied customers on platforms like Google, Yelp, Chrono24, and more. With a strong online presence that vouches for our credibility, a quick Google search will unveil extensive information about our company and its reputable standing. Discover the essence of excellence with us!

At Gotham City Jewelers, we guarantee that every watch we sell is 100% authentic and genuine, unless otherwise specified. Our team of expert and certified Master watchmakers meticulously review each timepiece to ensure its authenticity before listing it for sale.

You're more than welcome to authenticate your watch locally at any authorized retailer. It's crucial to rely on authorized retailers for any inquiries regarding luxury timepieces. For a comprehensive list of authorized retailers for specific brands, please visit the manufacturers' website.

We take immense pride in our flawless track record dating back many years and thousands of watches. Authenticity has never been an issue at Gotham City Jewelers, and we're committed to maintaining our reputation as a trustworthy destination for watch enthusiasts like you.

At Gotham City Jewelers, we give top priority to payments made via Bank Wire Transfer. But worry not, we've got you covered with multiple options! We gladly accept all major credit cards and PayPal too. And guess what? Our customers frequently choose Wire Transfer, not just for its convenience, but also for the added discount it brings. So, you've got choices and benefits all in one place!

Certainly, without any doubt, every timepiece sold by Gotham City Jewelers is accompanied by its unique and original serial number. We strictly adhere to the principle of not accepting or selling watches lacking serial numbers, and we do not partake in any activities that involve the removal of such identifiers. As a reputable luxury watch dealer, we strongly discourage this practice. Our unwavering commitment lies in offering the utmost quality products in impeccable condition, thus we strongly advise against engaging with companies that offer watches without proper serial numbers.

Discover a treasure trove of watches in our inventory, each adorned with its original manufacturer's box and accompanying documents. While we strive to provide the complete package, if the original box is unavailable, fear not! We guarantee a premium substitute that will exceed your expectations. And in the rare event that the manufacturer's documentation is missing, Gotham City Jewelers is delighted to offer a complimentary appraisal upon request. This detailed appraisal not only ensures peace of mind but also serves as a valuable asset for all your insurance-related needs.

At Gotham City Jewelers, your trust is invaluable to us. We are committed to delivering top-notch service and ensuring your satisfaction. That's why we proudly offer a comprehensive 12-month limited warranty on all our products. Rest assured, if any item you purchase from us encounters a manufacturer's defect within the first 12 months, we will swiftly repair or replace it, without any additional cost to you. For further details, please visit our Warranty section, conveniently located under the Store Policies at the bottom of every page. Your peace of mind is our priority!

At Gotham City Jewelers, we want to let you know that while we may not be an authorized dealer for certain branded products we offer, their original manufacturer's warranty may not apply. But don't worry! Every product you purchase from us is backed by our own 12-month warranty. For more information, please check out our Warranty section located under the Store Policies tab at the bottom of each page.